Help Center

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Have a question about websites, pricing, chatbot options, church websites, support, payments, or answering services? Start here.

Type your question below, use the quick prompts, or request a call if you’d rather speak with someone.

Type your question below, use one of the quick prompts, or request a call if you’d rather speak with someone.

Common Questions

Browse answers by category — tap a category, then a question.

Yes. Social media helps, but a website gives your business a professional home online where customers can find your services, trust your business, contact you, book, or make payments.

Our websites are built for local and small businesses that want to look professional, build trust, and turn online visitors into real customer actions like calls, bookings, quote requests, payments, or messages.

We can work with many local businesses, including contractors, salons, restaurants, clinics, service businesses, startups, and other small businesses that need a stronger online presence.

That is exactly why we created the business survey and consultation process. We can help you figure out the best starting point based on your business, goals, budget, and current online presence.

Yes. We can help create your first professional website and guide you through the basic steps needed to get your business online.

Yes. We can review your current website and help improve the design, message, layout, calls-to-action, mobile experience, and conversion flow.

Website packages start at $199 for a starter one-page website. Larger one-time and monthly website plans are also available.

The Starter Website Package is a simple one-page website option starting at $199. It is designed for businesses that need a clean basic online presence without a larger website build.

No. The starter package does not include a built-in chatbot by default. Basic chatbot options can be requested as an add-on.

The Basic Website Package is a one-time website option designed for businesses that need a more complete professional site with several pages and basic search engine optimization.

Yes. The Basic Website Package includes a basic chatbot option that can help guide visitors, answer common questions, and send users to the right next step.

The Custom Business Website plan is a monthly website option starting at $149/month. It is designed for businesses that want more support, more pages, updates, and added business tools.

The Premium Package is a higher-level monthly option starting at $299/month. It is designed for businesses that want a more complete website and stronger support options, including discounts on advanced chatbot and automation services.

A deposit may apply depending on the project size, setup needs, and package selected.

Yes. Monthly website plans are recurring plans. Details should be reviewed before starting so the business understands the billing terms and what is included.

Yes. Businesses can start with a smaller package and upgrade later as their needs grow.

Yes. If your business needs something that is not listed, schedule a consultation so we can discuss the right setup.

Common pages include Home, About, Services, Contact, Booking, Payments, Gallery, Reviews, FAQ, and other pages depending on the package and business needs.

Yes. We can add a contact form so customers can send messages, request quotes, ask questions, or provide service details.

Yes. We can connect booking tools like Calendly or other scheduling options so customers can request consultations or appointments.

Yes. Payment options can be added depending on the business needs. Payment setup may use services like Stripe, Square, payment links, invoices, or other approved payment tools.

Yes. A website can include map or location information. For official map embeds or business profile details, final setup should be approved by the business owner.

Yes. Reviews can be included when they are approved and accurate. We do not recommend using fake reviews or unapproved testimonials.

Yes. Real business photos usually make the website feel more trustworthy. If you do not have photos yet, stock-style images can be used temporarily.

Yes. If you already have a logo, it can be added. If you need help with branding or graphics, ask about graphic design options.

The basic chatbot is a guided lead assistant that can answer common questions, guide visitors to packages, send people to the survey or contact page, and help collect lead information.

No. The basic chatbot uses preset answers and guided options. Advanced AI chatbot options can be discussed separately.

A basic chatbot is easier to control, easier to set up, and useful for guiding visitors to call, book, request service, or leave their contact information.

Yes. The chatbot can include a simple lead form to collect name, business name, phone, email, and what the visitor needs help with.

No. The basic chatbot only answers questions we prepare ahead of time. If it does not have an answer, it should guide visitors to schedule a consultation or contact us.

The basic chatbot can guide visitors to a booking link or Calendly section. Advanced chatbot options may include more direct scheduling workflows depending on the setup.

Yes. Advanced chatbot options can be discussed separately and may include more automation, more custom answers, better workflows, lead routing, or integrations.

Yes. Basic chatbot options can be included in certain packages, and advanced chatbot features can be added as a paid upgrade or discounted add-on depending on the package.

A chatbot can help by guiding visitors to call, book, request service, or leave contact information. It does not guarantee sales, but it can reduce missed opportunities and make the website more useful.

Yes. We can help with online presence setup, including Google Business Profile support, depending on what the business needs.

Yes. We can help businesses improve consistency across online profiles and business listings.

Yes. We can help with social media page setup, basic branding, and social media marketing support depending on the selected service.

Yes. We can help businesses think through reputation and review strategy, but reviews should always be real, honest, and customer-approved.

Local Google Ads campaign support or discounts may be available depending on the package. Schedule a consultation to discuss ad goals and budget.

Yes. A professional website, basic SEO, consistent business listings, and strong online presence can help customers find and trust your business online.

SEO stands for search engine optimization. It helps organize your website so search engines and customers can better understand your business, services, and location.

Basic Search Engine Optimization is included in some packages. More advanced SEO work may require a larger plan or separate service.

No. No one should guarantee the top spot on Google. A strong website helps, but rankings depend on competition, content, location, reviews, SEO, and ongoing effort.

Yes. We can help write clean, professional website copy based on your business, services, goals, and customer needs.

Yes. We can help shape the website around actions like calling, booking, requesting a quote, paying, or submitting a form.

You can start by completing the business survey, contacting us, or scheduling a free consultation.

We review your answers, understand your business needs, and recommend the best package or next step.

Timeline depends on the package, content, number of pages, and how quickly information is provided. Simple sites can move faster, while larger or custom projects take longer.

Helpful items include your business name, logo, services, phone number, email, service area, photos, preferred colors, existing profiles, and any important business details.

In some cases, we may create a website preview or concept to show how your business could look online. Final work depends on the selected package and approval.

Yes. Change and revision details depend on the package. Some updates may be included, while others may be billed separately.

Yes. Updates may be included in monthly plans. For one-time packages, updates may be billed separately or discounted depending on the package.

You can contact us for updates. Depending on your package, updates may be included, discounted, or billed separately.

Monthly plans can include maintenance and support options. One-time websites may require separate maintenance or updates.

Priority support means your requests are handled with higher priority than standard support, depending on the selected package.

That depends on the platform and setup. We can discuss whether you want the site managed for you or built in a way that allows easier client editing.

A custom domain makes your business look more professional. If you already own one, it can usually be connected. If not, we can guide you through getting one.

Domain costs depend on the setup and package. Some platforms include temporary preview links, but real custom domains are usually purchased separately.

Yes. Every website needs hosting or a platform that hosts the site. The exact setup depends on the website builder, platform, or package.

Ownership and access should be discussed before the project begins. We can explain what is included, what accounts are needed, and how the website will be managed.

Yes. If you already own a domain, it can usually be connected to the new website if you have access to the domain settings.

Online payment options can be available through the payments page, payment links, invoices, Stripe, Square, or another approved setup.

If the payments page says payments are under maintenance or temporarily unavailable, customers should contact First Prime Business Solutions for payment help.

Yes. Invoice payment options can be added depending on the payment system being used.

Yes. Recurring payments can be set up through approved payment tools, but customers should review and accept recurring payment terms before billing begins.

Business answering services are coming soon. These options are being designed to help small businesses capture calls, messages, appointments, and leads.

Planned options may include call handling, message collection, appointment scheduling, lead intake, AI-assisted support, and future live agent support.

The goal is to offer AI-assisted and live answering options in the future. Final options, pricing, and availability will be announced later.

Yes. Use the Join the Waitlist button on the answering services section or answering page.

That is the goal. The service is being designed to help small businesses capture calls and leads when they are busy or unavailable.

Yes. Extra pages may be included depending on your package or added separately.

Yes. Automation options can be discussed, especially for lead collection, chatbot workflows, booking, follow-ups, and business processes.

Yes. Graphic design and branding support may be available depending on the service requested.

Yes. Logo or branding help can be discussed as part of graphic design services.

Possibly. Custom features depend on complexity, platform, budget, and timeline. Schedule a consultation to discuss the details.

Yes. We also build websites for small churches and ministries that want a clean, welcoming online home.

We build websites for local businesses, service businesses, startups, and small churches or ministries that want a stronger online presence.

A church website can include service times, location and directions, ministries, sermons, livestream links, online giving, events, announcements, and contact information.

Yes. Giving links or online donation options can be discussed depending on the setup.

Yes. We can include links or sections for sermons, livestreams, or media.

Yes. We can build pages or sections for service times, ministry details, staff, and events.

Yes. Those can be added to help people connect with the church.

Yes. Smaller churches may be able to start with a simple website package and grow from there.

Yes. We can help you get started from scratch and create a professional first online presence.

Yes. If you already have a website, we can review it and help improve the design, layout, messaging, and user experience.

Start with the survey or schedule a consultation. We can help recommend the best package based on your goals and budget.

Basic is a one-time website package, while Custom is a monthly website plan with more support, updates, and additional features.

Premium includes more pages, higher-level support, stronger SEO, funnel improvements, and discounts on advanced chatbots and automation.

Yes. Monthly website plans begin at $149/month and can include updates, maintenance, and ongoing support.

A deposit may apply depending on the package and project.

Yes. If you need something outside the listed packages, schedule a consultation so we can discuss it.

Yes. Websites are designed to be mobile-friendly.

Yes. We can connect tools like Calendly or other booking options.

Yes. We can add payment links or payment tools depending on the business needs and platform setup.

Yes. We can help write clean professional website copy based on your business or organization.

You can use real business photos, upload your own later, or start with high-quality reference images until you are ready.

A logo helps, but if you do not have one yet, we can still get the website started and talk about branding options.

Yes. We focus on building websites that guide people to call, book, pay, request quotes, or contact you.

Yes. It can collect name, email, phone, business name, and what the visitor needs help with.

It can help reduce missed opportunities by guiding visitors to take action like calling, booking, or leaving their information.

Helpful items include your name, business or church info, logo, services, contact details, photos, and any important pages or features you want.

That is okay. We can usually start with what you have and guide you through what is still needed.

Yes. Changes can be requested later. Depending on your package, they may be included, discounted, or billed separately.

If payments are temporarily under maintenance, contact First Prime Business Solutions directly for payment help.

Yes. Local ads campaign support may be available depending on the package.

Yes. Use the waitlist option to show interest.

Yes. We can help review your Google Business Profile setup so your business information looks more complete, accurate, and trustworthy online.

Yes. We can help make sure your main business details are more consistent across the platforms people use to find you.

Yes. We can link your Facebook, Instagram, YouTube, or other profiles so people can move between your website and social presence more easily.

Yes. We can place action buttons where they make the most sense, such as call now, request a quote, book now, pay now, give online, or contact us.

Yes. Location-based pages may help explain where you work and make your website more useful for local visitors.

Yes. We can help new businesses launch with a stronger first impression from the start.

Yes. Small churches and ministries can start with a simpler setup, then add more pages or features as needs grow.

Yes. We can structure church websites so people can find service times, events, ministry information, contact details, and giving links in one place.

Yes. Direct payment or giving links can be added so visitors can take action faster when they are ready.

Yes. If you already use a booking platform, we can connect it so people can request appointments or consultations from your site.

We can guide you through domain connection and help explain what is needed for a more professional setup, including business email if applicable.

Yes. We can work from your tone, message, and preferred positioning while also helping make the copy clearer and more conversion-focused.

That is a common goal. We can build a website that feels polished, modern, trustworthy, and easy to use without making it feel cluttered.

Yes. Strong layout, cleaner messaging, better calls-to-action, real photos, clear contact details, and consistent branding can all help build trust.

Yes. We can walk first-time owners through the basics step by step so the process feels simpler and easier to understand.

Yes. We can recommend a simpler or more complete page structure based on what your visitors need to see in order to trust you and take action.

Yes. We can organize your offers so visitors understand what you do, who you help, and what step to take next.

Yes. Mobile-friendly action buttons can be added so people can call, text, book, pay, or contact you faster from their phones.

Yes. If the assistant does not cover your question, the next step is to request a call, schedule a consultation, or email us so we can help directly.

Schedule a free consultation or contact First Prime Business Solutions. We can answer your question directly and recommend the best next step for your business.

Start with the business survey or schedule a consultation. We can help you choose the best option based on your goals, budget, and current online presence.